TriCore’s Support Organization Certified by SAP; Achieves Partner Center of Expertise Certification
SAP partner passes fourth certification this year, now certified to deliver support for SAP Business All-in-One and SAP Analytics following rigorous validation testing
Boston, Mass. – (December 20, 2016) — TriCore Solutions, the application management experts and SAP-certified partner, today announced it has achieved the Partner Center of Expertise (PCoE) certification from SAP SE, its fourth new certification this year. Following an extensive audit of its service and support organization, TriCore has been verified as offering support to its customers in accordance with SAP’s current technical and organizational standards.
The Partner Center of Expertise certification is a support center certification offered by the SAP® Active Global Support organization, supported by SAP’s Partner Services Delivery team. It covers a partner’s entire support center, including support staff, support processes and infrastructure. Certification validates that a partner’s support organization fulfills the minimum requirements needed to provide high-quality support services to its customers for SAP Business All-in-One and SAP Analytics. The certification is mandatory for all partners selling, providing and delivering compliant customer support processes.
“We’re thrilled to pass our fourth new certification from SAP this year, another testament to our commitment to putting our customers first through distinguished service,” said Gina Murphy, COO, TriCore Solutions. “Our team has worked extremely hard over the past year to achieve these certifications that prove our ability to give high-quality support of SAP solutions.”
To qualify for this certification, TriCore uses SAP Solution Manager as a key element of its support infrastructure, and 50 percent of its support consultants are SAP-certified. The Partner Center of Expertise certification is valid for two years. In addition, TriCore also has received certifications for SAP HANA Operations Services, ISO 20000-1:2011, and Hosting Solutions for SAP Solutions.
“This latest SAP certification – our fourth this year – is a tremendous accomplishment for our business, reflecting a significant investment in our SAP services alongside the acquisitions of Group Basis and G3G, Inc.,” said Mark Clayman, CEO and President, TriCore Solutions. “By mirroring our expertise within our Oracle practice, we’ve set the bar high to make TriCore a one-stop shop for our customers’ SAP requirements. Our customers can be assured that they’ll receive excellent service that meets rigorous compliance standards across a full suite of SAP solutions and services, whether they’re in need of operational, functional or technical development support.”
For more information about TriCore Solutions’ SAP managed service options, visit: http://www.tricoresolutions.com/managed-applications/sap-managed-services/
About TriCore Solutions
TriCore Solutions, the application management experts, provides a full suite of scalable and reliable managed application, cloud and infrastructure hosting, and consulting services to enterprise organizations. With 16 years of experience, the Company delivers its services and the TriCore Trusted Promise to more than 260 enterprise-class companies worldwide to reduce costs, raise service levels, improve customer experience, increase business agility, and accelerate innovation, unlocking the business value from their IT investments. Our partners include industry leaders such as Oracle, SAP, Microsoft, AWS, IBM, HP and EMC. TriCore Solutions is headquartered in Boston, MA, with offices in India and throughout North America. For more information, please visit www.tricoresolutions.com and @tricorenow on Twitter.
# # #
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.
All other product and service names mentioned are the trademarks of their respective companies.