TriCore Solutions (“TriCore”) respects your privacy and is committed to maintaining the privacy and confidentiality of personal data we collect. The purpose of our Privacy Statement is to demonstrate our firm commitment to the privacy and protection of all persons who provide personal data to TriCore. This Privacy Statement describes the ways we collect information from and about you, and what we do with the information, so that you may decide whether or not to provide information to us.
By visiting TriCore’s websites or are otherwise providing your personal information to TriCore via any other means, you are accepting and consenting to the practices described in this Privacy Statement.
For purposes of this Privacy Statement, the term “visitor” includes visitors to our websites who are not yet customers, those who are or become customers, as well as those who do not become customers; whether you upload information to our websites, download it, or are simply visiting our websites. You can choose not to provide certain information when using our websites, but then you might not be able to take advantage of many of its features.
1. WHAT DO WE COLLECT AND WHERE?
The information we collect may include your personal information, such as your name, contact information, IP addresses, telephone conversations, product and service selections, company information or other things that identify you individually.
Generally, we may collect information about you in the following manners:
• you may provide your personal information to us via email or other written correspondence, telephone calls, web based forms, or other means;
• via third party providers.
You may visit our Websites in any of the following ways:
• By using your browser to navigate to our Website at www.tricoresolutions.com.
• By viewing an advertisement displayed on a third party website that is served content by our web server;
• By viewing an email that is served content by our or a third party web server.
When you visit our Website, our server logs your IP address, the time and duration of your visit, and the time and duration of the pages on our website you view. If you arrive at our website by clicking a paid advertisement (including a paid search engine result) or a link in an email, then we will capture information that tracks your visit from that link. If you arrive at our Website by clicking a non-paid source, such as link in a non-paid search engine result or an unsponsored link on another website, we may capture information that tracks your visit from that source, to the extent we are able to do so. We may also capture information about your computer system, such as your browser type and operating system.
We will likely place a cookie on your hard drive during the web visit. A cookie is a unique alphanumeric identifier that we use to help us identify the number of unique visitors to our Website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus. Other servers cannot read them and personal information cannot be gathered from them. They are simply an identifier shared between you and us to allow us to improve the services we offer to you through our Website. If you do not wish cookies to be placed on your computer, then they can be disabled in your web browser. The option to do so is normally found in your browser's "security settings" section. However, please note, permanently disabling cookies in your browser may hinder your use of our Website as well as other websites and interactive services.
A web beacon, also known as a web bug, is a small graphic (usually 1 pixel x 1 pixel), that is embedded in a web advertisement, email, or page on our web site, but is invisible to you. When you view a page on our web site, an email or an advertisement your web browser will request the web beacon from a web server, which in turn will set a cookie in your web browser containing a unique identifier. This unique identifier will be linked to log information that is used to track your movements on our web site in order to determine the effectiveness of content and advertising campaigns.
We do not collect personal information about you as part of a web visit, but web visit information may be tied to other information (including personal information) we collect from you via web forms, and the other means we describe in this Privacy Statement.
Our advertising agencies may also use web beacons and cookies to track your activity on our website originating from the advertisement. However, we will not provide your personal information to our advertising agencies. Our advertising agencies maintain their own privacy policies, and you should also review those.
Links to non-TriCore Websites
We may provide links to third-party websites for your convenience and information. The privacy practices of those sites may differ from TriCore practices and are neither controlled by TriCore nor covered by this Privacy Statement. We do not make any representations about third-party websites. We encourage you to review their privacy policies before submitting your personal data.
When TriCore is a data processor
TriCore’s obligations with respect to personal data for which TriCore is solely a data processor, such as personal data that TriCore’s customers store or transfer using TriCore’s technology hosting services, are defined in its agreements with its customers and are not included in this Privacy Statement. The customer will remain responsible for the personal data that it collects and processes and for the compliance with applicable data protection laws.
We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other confidential information.
Children’s Online Privacy Protection
Our services are not designed for or directed to children under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register on our website. If you are under 18, please do not attempt to register on our website or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 18 may provide any personal information to or on TriCore.
2. WHAT DO WE USE THIS INFORMATION FOR?
We may use your information to process your service requests, handle orders, deliver products and services, process payments, communicate with you about orders, provide access to secure areas of the Website, recommend services that might be of interest to you, to personalize your visit to our Website, and to enable us to review develop and continually improve the products services and offers we provide online. We also use this information to prevent or detect fraud or abuses of our Website and to enable third parties to carry out technical, logistical or other functions on our behalf.
We use visitor information to send information about our company to visitors and to get in touch with them when necessary. We also use the information we collect to improve the content of our websites and as training aides for our employees. Visitors are given the choice at the point when we request their information.
We use web visit information to measure interest in and develop our web pages and marketing plans, customize the content you view on your web visits based on your activity on past visits, and administer our Website.
• We use the visitors’ IP address to help diagnose problems with our servers, and to administer our Websites.
• We use web beacons to count the number of times that our advertisements and web-based email content are viewed. We combine web beacon information with cookies to track activity on our website originating from advertisements and web-based email content.
We use information you provide to us via telephone calls, email, web forms and other communications to correspond with you about services you may be interested in purchasing. If you elect to purchase a service online using a web form, we will use the information to establish your account. Information you submit in writing, such as email, and web form information is archived and may be tied to information that we collect about your web visits. Your telephone call may be recorded for training purposes and we may enter information you provide via telephone into our systems to use for the purposes described in this paragraph.
3. DISCLOSURE OF PERSONAL INFORMATION
Personal information we gather is for internal use only and we will not authorize the release of this information to anyone outside TriCore other than to third party service providers to TriCore who perform functions on our behalf. In the event that we do share your information with third party service providers, your personal information will only be shared to the extent reasonably necessary for the service providers to perform their functions for TriCore and they will not be authorized to use it for any other function, unless you have consented to such disclosure.
Should you breach our terms and conditions or website terms, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. In particular, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.
We may release the information we collect to third parties, where the information is provided to enable such third party to provide services to us, provided that the third party has agreed to use at least the same level of privacy protections described in this Privacy Statement and to use the information only for the purpose of providing services to us.
4. OPTING OUT OF COMMUNICATIONS
TriCore gives you an opportunity to choose to opt-out of personal data being disclosed to third parties for a purpose incompatible with the purpose for which it was originally collected (except for meeting applicable legal requirements or permitting third party service providers who perform functions on our behalf as described in section 3 of this Privacy Statement), including your opting out of receiving future marketing mailings. We will not use your contact information to correspond with you about our services if you ask us not to. Please send your request to email@example.com or write us at Compliance Officer, TriCore Solutions, 141 Longwater Drive, Norwell, MA 02061. Please note that it may take up to ten days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request.
5. SECURITY OF YOUR INFORMATION
TriCore is committed to industry best practices approaches concerning security measures to prevent the loss, misuse and alteration of the information in our possession. We use various security measures to protect the information we collect, as appropriate to the type of information, including encryption, firewalls, and access controls. We store information you provide to us on a computer system located in a controlled facility with a limited access. Our company databases are accessible only by TriCore employees, contractors and agents on a need to know basis and who have entered into and are bound by a confidentiality and nondisclosure agreement with TriCore.
6. DATA INTEGRITY
Personal data we collect is relevant for the purposes for which it is to be used. TriCore takes reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current.
7. RIGHT TO ACCESS YOUR PERSONAL INFORMATION
If you believe that any personal information we have about you is incorrect, or is, has been, or might be used inappropriately, please contact us at firstname.lastname@example.org, and we will take steps to correct or delete the information, or restrict its use, as appropriate.
TriCore utilizes the self-assessment approach to assure its compliance with its Privacy Statement. TriCore regularly verifies that the privacy statement is accurate, comprehensive, prominently displayed, completely implemented and conducts its self-assessment on an annual basis to ensure that all relevant privacy practices are being followed. Appropriate employee training is in place and internal procedures for periodically conducting objective reviews of compliance are in place. A statement verifying this self-assessment is signed by a corporate officer or other authorized representative at least once a year.
9. INQUIRIES OR COMPLAINTS
If you have a question or complaint about this Privacy Statement or our information collection practices, please contact us at email@example.com or write us at TriCore Solutions 141 Longwater Drive, Norwell, MA 02061. We will investigate the matter and are committed to resolve any privacy concerns that you may have.